General sales conditions

Principal Elektrik s.r.o. products sold in the online store located at pelek.fi under the name Principal Elektrik s.r.o.

Contact Information
Basic concepts
Notifications to customers before making a sales contract
Process of making a sales contract
Price of products and payment methods
Delivery of products and delivery location
Rights in case of incorrect performance
Methods and resolution of complaints
Protection of personal data
Force majeure
Alternative dispute resolution
Final provisions, including applicable law and jurisdiction

1. Contact information

1.1 Online store operator:

Principal Elektrik s.r.o.

Address: Osadní 869/32, 17000 Prague, Czech Republic

Business ID: 03402614

VAT number: CZ03402614

Authorized representative: Sergii Kryvulia

Commercial register / business register: Prague City Court Registration number: 231166

Business address: Peteřska nam 2, 11000 Prague,

(hereinafter referred to as " seller " or " we ")

Phone: +420774242766

Email: info@pelek.fi

Customer service: We provide customer support at the above phone number and email on weekdays from 9:00 AM to 5:00 PM.

2. Basic concepts

2.1 These general sales terms (hereinafter referred to as " GTC ") govern the rights and obligations between the seller and the customer (hereinafter referred to as " customer " or " you ") that arise or relate to the sales contract (hereinafter referred to as " sales contract ")

which is made between us and consumers or entrepreneurs (hereinafter referred to as " customer " or " you ") through Principal Elektrik s.r.o. at pelek.fi.

2.2 Online store. The seller's online store (hereinafter referred to as " online store ") operates on the website pelek.fi Principal Elektrik s.r.o.

2.3 What can you buy from us? In our online store Principal Elektrik s.r.o. you can purchase products that we present and offer. If a license is offered for the product, it is also included.

2.4 Who is a consumer? A consumer is any natural person who enters into a sales contract with us in a capacity other than in their business or independent profession (hereinafter referred to as " consumer "). Online shopping is intended only for consumer customers. Sales to businesses are not possible.

2.5 Products containing digital content. These terms and conditions apply to delivery contracts for products containing digital content, unless otherwise stipulated. Digital content refers to data that is created and delivered in digital form.

2.6 Products containing digital elements. These terms and conditions apply to delivery contracts for physical data carriers that function solely as means of digital content, unless otherwise stipulated. Digital content refers to data that is created and delivered in digital form.

2.7 Return of electrical appliances. In accordance with Act No. 185/2001 Sb. on waste, as amended, we inform customers that old electrical appliances can be handed over for disposal free of charge at: Kirilovova 181, 739 21 Paskov, .

3. Notifications to customers before entering into a sales contract

3.1 Seller's authorities and supervisory authorities. We are authorized to sell products based on a business license. Business supervision is carried out by the relevant business authority. Personal data supervision is carried out by the Personal Data Protection Authority. The Czech Consumer Protection Authority supervises consumer protection in accordance with Act No. 634/1992 Sb.

3.2 Descriptive nature. The photographs you see on our website are for illustrative purposes only.

3.3 Additional costs. We do not charge additional costs for telecommunication means (e.g.

if you call us at our phone number, you will only pay your regular call rate).

3.4 The consumer has the right to cancel the sales contract without reason, at least 14 days, starting from the receipt of the goods (or the last product, partial delivery, or the last item in the case of an order of multiple products, or the delivery of goods in several partial deliveries or items). The seller may provide a longer period. To comply with the time limit, it is sufficient to send a notification of the exercise of the right of cancellation before this period expires.

3.5 Cancellation form. To exercise your right of cancellation, you must do so clearly, to our email, phone, or address, or otherwise. You may use the attached model form to cancel the sales contract, but it is not your obligation.

3.6 When you cannot cancel a sales contract. The customer is not entitled to cancel the following contracts:

3.6.1 delivery of goods that have been customized and/or created according to the customer's wishes or for their personal use;

3.6.2 delivery of goods whose price depends on fluctuations in financial markets that are beyond our control, and which may occur during the cancellation period;

3.6.3 delivery of goods that decay quickly, as well as goods that have been irreversibly mixed with other goods after delivery;

3.6.4 delivery of goods in sealed packaging, which the consumer has unsealed and which cannot be returned for health or hygiene reasons after the consumer has broken it, which also applies to audio or video recordings and computer programs, if the customer has broken their original packaging;

3.6.5 accommodation, transportation of goods, vehicle rental, dining, or leisure use, if it is to be performed on a specific day or within a specific period according to the contract;

3.6.6 delivery of newspapers, magazines, or periodicals, except for orders for their delivery;

3.6.7 provision of services, if they have been provided in full; in a paid performance only if it has been initiated with the consumer's prior consent before the cancellation period expires and the entrepreneur has informed the consumer before the conclusion of the contract that the provision of the performance cancels the right to cancel the contract;

3.6.8 urgent repairs or maintenance that must be carried out at the consumer's express request at a specified location; however, this does not apply to the performance of repairs other than those requested or the supply of parts other than those necessary for the performance of the repair or maintenance;

3.6.9 delivery of digital content, if it has not been delivered on a tangible medium and it has been delivered in accordance with your prior consent before the expiration of the cancellation period and we have informed you before making the sales contract that in such a case you do not have the right to cancel the sales contract.

3.7 Value of the returned goods and related return costs. The direct return costs are your responsibility. If the value of the returned goods exceeds 990 Kč (990.01 Kč excluding postage), the seller will pay the return costs.

3.8 Refund of the purchase price. If you cancel the sales contract during the cancellation period, we are obliged to refund you the purchase price (without additional costs if you have chosen a delivery method other than the cheapest standard delivery offered by the seller), and it will be refunded using the same payment method as the payment, unless otherwise agreed, no later than 14 days from the moment we have received the returned goods or we have reliably proven its dispatch. No fee will be charged for this refund. If we do not receive the goods back, we have the right not to refund the purchase price.

3.9 Return shipping address for the goods. The return label is usually available in the user account at pelek.fi. If we have not provided a return label, use this address to return the goods: Kirilovova 181, 739 21 Paskov, . You can also contact us at the email address info@pelek.fi or the phone number 601548120, so we can guarantee your rights to return the goods and arrange an individual procedure.

3.10 Gift. If a gift is provided with the goods, the gift agreement between us and the customer is made with the condition that if the customer cancels the sales contract or we cancel it, the gift agreement for that gift will cease to be valid and the customer is obliged to return the gift along with the goods.

4. The process of making a sales contract

4.1 Placing an order. The customer can select one or more products by adding them to a virtual shopping cart, where the customer can review the selected products, change their quantity, or remove them from the cart. By pressing the "Checkout" button, the customer is asked to provide delivery information and choose a payment method. Before finalizing the order, the customer is given the opportunity to review and change the information or customer details they have entered for the order. By clicking the " Binding order for payment " button, the order process is completed and a sales contract is formed.

4.2 Acceptance of the YME. By placing an order, you confirm that you have reviewed these YME and also accept our personal data processing policy.

4.3 Consent of the legal representative of the minor customer. If a minor customer purchases in our online store, it requires prior consent from their legal representative.

4.4 Product features. The customer must familiarize themselves with the product features, quality, and recommended usage instructions before finalizing the order. By placing the order, the customer confirms that they have reviewed this information and understand it.

4.5 Order confirmation. The seller confirms the receipt of the customer's order by sending an order confirmation to the customer via email. This order confirmation serves only to inform the customer that the order has been received and will be processed, no later than 2 working days after the customer places the order. The sales contract is already concluded when you press the " Binding order for payment " button.

4.6 Contract language. The contract language is Czech.

4.7 Obligations arising from the sales contract. By entering into the sales contract, we commit to delivering the purchased products and enabling you to have ownership of the products. You commit to receiving the goods and paying us the price of the products.

4.8 Copy of the YME and withdrawal form. The customer receives a copy of the concluded sales contract, i.e., the valid YME. The consumer customer also receives a withdrawal form within the time required by law.

5. Price of products and payment methods

5.1 Price. All product prices are stated in Czech crowns (Kč) and include value-added tax.

5.2 Payment options. The payment methods for the prices of the products and any shipping costs can also be found on the seller's description page. We reserve the right not to offer a specific payment method to customers. The customer has the option:

5.2.1 PayPal (The customer is directed to PayPal, where they pay the purchase price from their PayPal account and in accordance with PayPal's terms of use, which can be found https://www.paypal.com)

5.2.2 Card payment

5.2.3 Bank transfer or instant bank transfer

5.2.4 Apple Pay, Google Pay

5.3 Unreal product price. If an unreal price is displayed, which is 0 Kč or significantly below the market price, where the unreal price is one that is below our purchase price, we reserve the right to remove this product from your request. You will be notified of this via email.

5.4 Invoice format.

5.5 Full payment of the purchase price. We reserve the right to ownership of the products with customers until the purchase price has been paid in full according to the respective sales contract.

6. Delivery of products and delivery location

6.1 Delivery of products. The products are delivered at the delivery time specified for that product. We always commit to delivering the products no later than within 30 days. We will always inform you of any changes to delivery times.

In addition to the delivery price, you must also pay any packaging and delivery costs in the agreed amount, as well as an additional fee for the payment method you choose. Unless otherwise stated, the purchase price also includes delivery costs. Before concluding the sales contract, you will be informed of the final price, which includes packaging and transport costs.

6.2 Delivery address. The products are delivered to the address specified by the customer in their order.

6.3 Method of transport. The customer can choose the method of transport for the goods to any address specified in the order.

6.4 Redelivery and related costs. If the delivery of the goods needs to be repeated for reasons attributable to you, or otherwise than what has been stated in the order, you are obliged to pay the redelivery costs or costs related to another method of delivery.

6.5 Receiving the goods. At the moment of receipt, the risk of damage to the purchased goods and random deterioration in quality passes to the customer. If the customer intends to receive the goods from the carrier, it transfers

random damage and random deterioration in quality of the purchased goods for the customer at the moment when he is given the opportunity to control the goods, but not earlier than the stated delivery time.

6.6 Customer's obligation to receive the goods. When receiving goods, you must check them and ensure their characteristics (especially that you have received the correct product, that the product has the agreed quality, that the packaging contains everything that it should according to the instructions). If the shipment is visibly damaged by the carrier, the customer is obliged not to accept such a shipment at all. We are not responsible for damages caused by the carrier or for delayed deliveries, regardless of the reason for the delay.

6.7 Damage that may be caused to the seller by the customer not receiving the goods. If the customer does not receive the goods from the carrier at the time of delivery, the goods will be returned to the seller and at the same time, if the customer does not cancel the sales contract within 14 days of the failed delivery of the goods, the seller has the right to demand from the customer the costs charged by the carrier for returning the goods to the seller. This cost is a damage to the seller caused by the customer's breach of statutory obligations.

7. Rights regarding defective performance

7.1 Defective performance. This part of YME regulates the rights and obligations regarding defective performance in the sale of goods between the seller and the customer.

7.2 When to complain about defective products. You must notify us (complain) about errors in the products without undue delay after the error has occurred. Otherwise, the court will not grant you the right to a defective performance. You have the right to report an error that occurs in consumer goods, within 24 months of receiving this item. This does not apply to items for which the packaging, labels, instructions attached to the item, or advertising indicate a validity period during which the item can be used. The provisions regarding quality assurance (contractual warranty) apply here.

7.3 What happens after 24 months? After 24 months, reporting errors is no longer possible. If it is possible for the product, this time is extended by the time during which you could not use the product because it was in a legitimate complaint process. Although we always strive to handle complaints in a way that you are satisfied, some products must be handled according to the instructions provided on the packaging/label/package – otherwise they may be damaged.

7.4 Contractual warranty. If a voluntary contractual warranty is provided for the product that is longer than 24 months from the receipt of the goods, you can report errors in the product during this time. The period is extended by the time during which you could not use the product because it was in a legitimate complaint process.

7.5 Assumption that the product is defective. If the error occurs within 12 months of receiving the goods, it is assumed that the product was defective upon receipt, unless we prove otherwise.

7.6 What errors are we not responsible for? We are not responsible to you for errors in the following cases: 7.6.1 if the error is in the product upon receipt and a discount on the purchase price has been agreed for such an error,

Error 7.6.2 has occurred in the product due to wear and tear from normal use, or it is due to the nature of the product,

7.6.3 has been caused by you and arisen from improper storage, improper maintenance, your actions or mechanical damage, all under conditions that do not correspond to the temperature, dust, humidity, other environmental impacts and is therefore directly specified by us or the manufacturer (generally in the packaging attachment / product labels), or it is due to legislation,

7.6.4 the product has been modified by the customer and the defect has arisen as a result of this modification,

7.6.5 use of the product in conditions that do not correspond to the temperature, dust, humidity, chemical and mechanical environmental impacts directly specified by the seller or manufacturer, or it is due to legislation,

7.6.6 the defect has arisen as a result of an external event that is outside our control (e.g. natural disaster).

7.7 What should I do to report defective products? To exercise your rights regarding defective products, please contact us through your user account at pelek.fi, based on this we will contact you and agree on the next steps. You can also contact us directly at our email address.

7.8 Confirmation of receipt of the complaint. Once you have submitted a notification of the use of the complaint, we will contact you within 2 working days. The moment of using the complaint is considered the moment we receive information from you about the use of the complaint regarding the product.

7.9 Return of complained products to the seller. The goods must be returned complete, undamaged (except for the complained defect), preferably in the original undamaged packaging, so that we can adhere to the principles of proper hygienic practices. To remove the defect, we will take the goods at our own expense. We will contact you to agree on the next steps.

7.10 Confirmation. Once we have received the complained goods, we will send you a confirmation of the receipt of the complaint and its content to the email address you have chosen.

8. Handling and resolution of complaints

8.1 What rights do I have. You have the right to demand removal of the defect. At your choice, you can select:

8.1.1 repair of the product; 8.1.2 delivery of a new product; or

8.1.3 delivery of the missing part.

This should not be an unreasonable demand on your part. If repairing the product causes us significant difficulties or it is not an unreasonable demand considering the value of the product and the significance of the defect, we will inform you of this. We will act similarly if we assess your request for the delivery of a new product as unreasonable in terms of the defect or the value of the product.

8.2 If the defect is a material breach of the sales contract. If the defect is a material breach of the sales contract, you have the right to cancel the sales contract or demand a reasonable discount on the price of the products .

8.3 When can I demand a refund of the purchase price? In some situations, you can cancel the sales contract and demand a refund of the purchase price. This is not possible if the product defect is not significant. When can you cancel the sales contract and demand a refund of the purchase price:

8.3.1 we refuse to rectify the product defect or we have not corrected this defect within a reasonable time;

8.3.2 it becomes apparent from our notification or other circumstances that the error will not be rectified within a reasonable time or without significant difficulty to the customer;

8.3.3 the product defect occurs repeatedly; or

8.3.4 it is a material breach of the sales contract.

8.4 When can I demand a reasonable discount on the price of the products? In some situations, you can still demand a reasonable discount on the price of the products. This is not possible if the product defect is not significant. When can you demand a reasonable discount on the price of the products?

8.4.1 we refuse to rectify the product defect or we have not corrected this defect within a reasonable time;

8.4.2 it becomes apparent from our notification or other circumstances that the error will not be rectified within a reasonable time or without significant difficulty to the customer;

8.4.3 the product defect occurs repeatedly; or

8.4.4 it is a material breach of the sales contract.

8.5 You must inform us how you want the complaint to be handled. You must inform us of the right you have chosen regarding the defective performance, and this must be done at the time of reporting the error or without undue delay after reporting the error. Once you have made a choice, you cannot change it without our consent; this does not apply if you request a correction of an error that turns out to be unfixable.

8.6 Return of original products. In the handling of a complaint where a new product is delivered, you are obliged to return the original products delivered (unless otherwise agreed). A customer cannot demand the delivery of a new product (nor can they cancel the sales contract) unless they can return the product in the condition in which they received it. This does not apply if you have used the product before the error occurred or if the condition of the product has changed during the investigation of the error. Additionally, if the product cannot be returned to its original condition without your fault.

8.7 When does the complaint process end? The complaint process ends within 3 weeks of exercising the defective rights, unless otherwise agreed.

8.8 Resolution of the complaint. If the claimed products have been sent to us via a carrier, they will be automatically returned to your address after the processing of the complaint, along with a confirmation of the date and method of processing, including confirmation of the correction and the duration of the complaint, or a possible justification for the rejection of the complaint.

8.9 Obligation to receive the claimed product. You must also check the completeness of the claimed products upon receipt, especially that the shipment contains everything it should contain. Later claims will not be considered.

9. Personal data protection

9.1 Personal data processing practices. For more information on what personal data we process, how, for what purpose, and how long it is processed, you can find in our personal data processing practices.

10. Force majeure

10.1 What is force majeure. Force majeure means in this YME any obstacle that has arisen regardless of our will and prevents us from fulfilling our obligations, if it cannot reasonably be assumed that we could have prevented this obstacle or its consequences. The limiting effects of liability are limited only to the time during which the obstacle is in effect, to which these effects relate.

11. Alternative dispute resolution

11.1 Legal dispute resolution. The authority responsible for alternative resolution of consumer disputes arising from sales contracts is the Czech Trade Inspection Authority, located at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, website: https://adr.coi.cz/cs. The online dispute resolution platform located at https://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the customer regarding the sales contract.

11.2 European Consumer Centre Czech Republic. European Consumer Centre Czech Republic, address Štěpánská 567/15, 120 00 Prague 2, website: https://evropskyspotrebitel.cz is the contact point in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (regulation on online resolution of consumer disputes).

11.3 Complaints. Before you start alternative dispute resolution, we recommend contacting us at our email address info@pelek.fi. We always strive to resolve the dispute amicably first. Your complaint

will be processed within 2 working days at the latest (48 hours, this time may be extended due to weekends and public holidays, which are customary in the Czech Republic).

12. Final provisions, including applicable law and court

12.1 Commitment to respect consumer rights. If the provisions of these YME conflict with laws regarding consumer protection, the law takes precedence and we commit to comply with it.

12.2 Invalid or ineffective YME provision. If any provision of the YME is invalid or ineffective, or becomes so, then instead of the invalid provisions, a provision shall come into effect whose meaning approaches as closely as possible the meaning of the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of other provisions.

12.3 Legislation. If an international element exists, we agree that our legal relationship shall be governed by the legislation of the Czech Republic, excluding any provisions referring to other legislations. However, this choice of law shall not deprive the consumer of the rights provided by the laws that offer him protection in his usual country of residence. The contracting parties agree to explicitly exclude the application of the United Nations Convention on Contracts for the International Sale of Goods. Article 6(2) of Regulation Rome I shall always apply mandatory provisions that would be applicable without this clause.

12.4 Disputes and court. The contracting parties also agree that for resolving any disputes arising from the sales contract, which has an international element, the locally competent courts at our location shall always have jurisdiction. This does not affect consumers' rights under special laws.

12.5 If we agree on different terms of the sales contract. The provisions of the YME are an essential part of the sales contract. Deviating provisions from the YME can be agreed upon in the sales contract. Deviating provisions in the sales contract take precedence over the provisions of the YME.

12.6 Reading the YME is necessary for making a sales contract. Reading the YME is voluntary, but unfortunately, a sales contract cannot be made without reading them.

12.7 Validity of the YME. These YME are valid 01.01.2024 and supersede previous commercial terms.