SELLER GENERAL
TERMS OF USE B2C
General trading conditions
PRINCIPAL ELEKTRIK s.r.o. products for sale
through the online store located at pelek.eu and named PRINCIPAL ELEKTRIK s.r.o.
Contents
1. Contact information
1.1 Online store administrator:
PRINCIPAL ELEKTRIK s.r.o.
Location: Osadní 869/32, 17000
Prague, Czech Republic
Business ID: 03402614
VAT ID: CZ03402614
Authorized representative: Sergii Kryvulia
Registration court / Commercial register: Prague City Court Registration number: 231166
Office address: Peterska nam
2, 11000 Prague,
(hereinafter referred to as "seller" or "we")
Phone: +420774242766
Email: shop@pelek.eu
Customer Service: We provide customer support to our customers in the above
by phone number and email on weekdays from 9:00 to 17:00.
2. Basic concepts
2.1 These general terms and conditions (hereinafter referred to as "GTC") from the seller
regulate the rights and obligations between the parties arising from
in connection with or based on a commercial agreement (hereinafter referred to as the "Commercial Agreement")
which is made between us and consumers or persons conducting business
(hereinafter referred to as "customer" or "you") between PRINCIPAL ELEKTRIK s.r.o. on the website pelek.eu.
2.2 Online store. The seller's online store (hereinafter referred to as the " online store ")
operates on the website pelek.eu PRINCIPAL ELEKTRIK s.r.o.
2.3 What can you buy from us? In our online store PRINCIPAL ELEKTRIK s.r.o. you can purchase products that we present and offer. If the product
is offered, so is the right to use.
2.4 Who is a consumer? A consumer is any natural person
a person who enters into a commercial contract with us in a non-commercial context
in their business or self-employed capacity (hereinafter referred to as "consumer").
The online store is intended for consumers only.
Sales to companies are not possible.
2.5 Products containing digital content. Digital content
agreements shall comply with these GTCs as applicable, unless otherwise stated.
is not specified. Digital content refers to information created and
information provided.
2.6 Products containing digital elements. Physical data
carrier delivery contracts that only act as carriers of digital content,
comply with these Terms and Conditions as applicable, unless otherwise specified.
Digital content refers to information created and provided in digital form.
2.7 Return of electrical equipment. Taking into account Law 185/2001
Obligations under Section 38, we inform customers that old electrical equipment can be
free of charge return for disposal to: Kirilovova
181, 739 21 Paskov, .
3. Notifications to customers before the sales contract
to do
3.1 Seller's powers and supervisory authorities. We are
authorized to sell products based on a business license. Business supervision
carried out by the relevant business agency. Personal data control
carried out by the Personal Data Protection Agency. Czech Consumer Protection Agency
to carry out limited supervision, including in accordance with the Consumer Protection Act
regarding compliance.
3.2 Illustrative nature. The photographs you see on our website
are for illustrative purposes only.
3.3 Additional costs. We do not charge additional costs.
telecommunications equipment (e.g.
if you call us, you only pay your normal call rate).
3.4 Consumers have the right to cancel
the sales contract without reason, for a period of at least 14 days, which begins at the latest on the day on which the goods are received (or
(i.e. the last product, part delivery or the last piece in the case of a multiple-item sales contract from a single order, or the delivery of the goods in multiple partial deliveries or pieces). The seller may grant a longer period. To comply with the period, it is sufficient for you to send a notification regarding the exercise of the right to withdraw from the sales contract before the expiry of this period.
3.5 Sales contract cancellation form. You can
To exercise your right of withdrawal, you must do so
clearly, by email, telephone or to our address, or by other means
You can use the attached model form to cancel the sales contract, but it is not mandatory.
3.6 When you cannot cancel a sales contract. The customer is not entitled to cancel the following contracts:
3.6.1 delivery of goods that have been modified
and/or created according to the customer's wishes
or his personally ;
3.6.2 the delivery of goods whose price depends on financial market conditions
variations beyond our control that may occur during the cancellation period;
3.6.3 delivery of goods that are perishable
quickly , as well as goods that have been irreversibly mixed with other goods after delivery ;
3.6.4 delivery of goods that are in a sealed
in the package , which the consumer has taken from the packaging material
and which cannot be returned for health or hygiene reasons after the consumer has broken it, which also applies to sound recordings and computer programs if the customer has broken their original packaging;
3.6.5 accommodation,
the transport of goods, the rental of a means of transport, meals or the use of leisure time, if the contract requires it to be performed on a specific day or within a specific period of time;
3.6.6 the delivery of newspapers, magazines or journals, excluding subscription business for their delivery;
3.6.7 for the provision of services, if they have been delivered in full; in a paid service,
only if it has been initiated with the consumer's prior express consent before the withdrawal period and the entrepreneur has informed the consumer before the conclusion of the contract that the provision of the performance will revoke the right to withdraw from the contract;
3.6.8 urgent
for repairs or maintenance that must be carried out at the express request of the consumer at a specified location; however, this does not apply to services other than those requested
for repairs or the supply of non-spare parts necessary to carry out the repair or maintenance;
3.6.9 digital content
about the delivery if it has not been delivered
on a tangible medium and has been delivered with your prior express consent before
the expiry of the withdrawal period for the sales contract and we have informed you before concluding the sales contract that in such a case you do not have the right to withdraw from the sales contract.
3.7 The value of the returned goods and related
return costs. Direct return costs are your responsibility. If
the value of the returned goods exceeds 990 CZK (990.01
CZK excluding postage), the seller pays the return costs.
3.8 Refund of purchase price. If
you cancel the sales contract within the cancellation period, we are obliged to refund you
the purchase price (excluding additional costs if you have chosen a different delivery method than the cheapest standard delivery offered by the seller), and it
will be refunded using the same payment method as when paid, unless otherwise agreed,
no later than 14 days from the moment we receive the returned goods or we have reliable proof of their sending. You will not be charged any fees for this return. If we do not receive the goods back, we have the right not to refund you the purchase price.
3.9 Shipping address for returned goods. The return label is usually available in your account at pelek.eu. If we have not provided a return label, please use this address to send the goods to Kirilovova 181, 739 21 Paskov, . You can also contact us at shop@pelek.eu
or call 601548120 to confirm your right to return the goods and to agree
individual procedure.
3.10 Gift. If the goods are accompanied by
the customer is given a gift, a gift agreement between us and the customer
is made on the condition that if the customer or we cancel the sales contract,
The gift purchase agreement for the gift in question will cease to be valid and the customer is obliged to return the gift together with the goods.
4. The process of concluding a commercial agreement
4.1 Creating an order. The customer can
select one or more products by adding them to a virtual shopping cart,
where the customer can view selected products, change their quantity or remove them
from the shopping cart. By pressing the "Checkout" button, the customer requests
enter information about the delivery and select a payment method. Before completing the order, the customer is given the opportunity to review and change the information he has provided.
entered into the order, as well as customer information. By clicking on the " Payable order " button
The ordering process is complete and the sales contract has been concluded.
4.2 Acceptance of the Terms and Conditions. By ordering
you confirm that you have read and accept these TOS and our privacy policy.
4.3 Consent of the signatory from a minor customer. If a minor customer makes purchases in our online store,
it requires the prior consent of his legal representative.
4.4 Product features. The customer must
Before completing the order, familiarize yourself with the features, type and recommended use of the products.
By placing an order, the customer confirms that he/she is
have read and understand this information.
4.5 Order confirmation. Seller
confirms receipt of the customer's order by sending the customer an order confirmation
by email. This order confirmation is for information only.
to the customer that the order has been received and is being processed, no later than 2
within one working day of the customer placing the order. The sales contract is already
concluded when you press the " Payable order " button.
4.6 Contract language. The contract language is Czech.
4.7 Obligations arising from the sales contract. By concluding a sales contract, we undertake to deliver the purchased products and enable you to obtain ownership of them.
receiving the products. By concluding a sales contract, you agree to take the products
to accept and pay us the price of the products.
4.8 Copy of the Terms and Conditions and cancellation form. The customer receives a copy of the concluded sales contract, i.e. an up-to-date
version of these Terms and Conditions. The consumer customer will also receive a legally required withdrawal form from the sales contract.
5. Product prices and payment methods
5.1 Price. All prices for products are stated in Czech crowns (Kč) and
they include VAT.
5.2 Payment options. Methods of payment for the price of products
and any shipping costs can also be found on the seller's description page. We reserve the right to not offer the customer a partial payment method in certain cases.
The customer has the opportunity to:
5.2.1 PayPal (Customer
is redirected to PayPal, where he pays the purchase price from his PayPal account and
(In accordance with PayPal's Terms of Use, available at https://www.paypal.com )
5.2.2 Card payment
5.2.3 Bank transfer or
instant bank transfer
5.2.4 Apple Pay, Google Pay
5.3 Unreal product price. If
an unrealistic price of 0 CZK is displayed or a price significantly below the market price is displayed, in which case
A price below market price is one that is below our purchase price, we reserve the right to remove this product
You will be notified of this by email.
5.4 Invoice format. electronically, and it will be sent to your email.
5.5 Full payment of the purchase price. We retain
right of ownership of the products by the customers until the purchase price has been paid in full
according to the applicable sales contract.
6. Product delivery and filling location
6.1 Delivery of products. The goods are delivered
within the delivery time stated for the product type in question. We always commit to delivering the goods
within 30 days at the latest. We will always notify you of any changes to the delivery time.
Along with the purchase price, you will also have to pay any costs associated with
for packaging and delivery of the products in the agreed amount, as well as an additional fee for the selected payment method. Unless otherwise expressly stated, the purchase price also includes delivery costs. Before concluding the sales contract, you will be informed
the final price, which includes packaging and shipping costs.
6.2 Delivery address. The goods will be delivered to the address provided by the customer.
in order.
6.3 Delivery method. The customer can choose
the method of delivery of products to any address indicated in the order.
6.4 Recurring delivery and related costs.
If it is necessary to deliver goods repeatedly
or in any other way than specified in the order, you are liable to pay the costs,
relating to the repeated delivery of goods or other delivery methods.
6.5 Receipt of the goods. At the time of receipt of the goods
The customer is responsible for any damage to the goods and any accidental loss.
risk of deterioration in quality. If the customer has had to receive the goods from the carrier,
moves
risk
accidental destruction and accidental deterioration of the quality of the purchased goods to the customer
at the time when he has been given the opportunity to handle the goods, but not earlier than
within the stated delivery time.
6.6 Customer's obligation upon receipt of goods. Upon receipt
you must check the item and verify its properties
(in particular, that you have received the correct product type, that the product is of the agreed quality,
that the package contains everything that is supposed to be included according to the instructions). If the shipment is visibly damaged in transit, the customer must
obligation not to accept such a shipment from the carrier at all. We are not responsible for any damage caused by the carrier,
and not for late deliveries, regardless of the reason for the delay.
6.7 Damages incurred by the seller due to non-receipt of the goods. If the customer does not receive the goods during their delivery,
the goods are returned to the seller and at the same time the customer does not cancel the sales contract within 14 days of the failed delivery of the goods,
The seller has the right to claim from the customer the costs charged by the transport company for returning the goods to the seller. This cost represents a loss for the seller
damage caused by the customer's breach of legal obligations.
7. Rights for defective performance
7.1 Incorrect execution. This section of the VOP regulates
rights and obligations regarding defective performance in sales
products between us and the customer.
7.2 When to complain about a faulty product. About defects in the product
must be notified to us without delay after the error has become apparent. Otherwise, the court will not grant you the right to the incorrect
You have the right to report a defect that occurs in a consumer product within 24 months of receiving this product.
This does not apply to products where the packaging, label, insert or advertisement has a stated shelf life according to other laws. Quality assurance applies here
(contractual insurance).
7.3 What about after 24 months? After 24 months
reporting errors is no longer possible. If it is possible for the
for the product, this period will be extended by the time you have not been able to use the product,
because it was in the legitimate complaint process. Although we always try to handle
Complaints to your satisfaction, for some products must be handled according to the instructions stated on the packaging/label/product insert - otherwise the product will be damaged.
7.4 Contractual insurance. If the
If the product has been granted a voluntary contractual warranty that is longer than 24 months from receipt of the product, you can report defects in the product during this period.
The period is extended by the time you were unable to use the product because it was in the legitimate complaint process.
7.5 Assumption that the product is defective. If a defect occurs
Within 12 months of receipt of the product, assuming the product was
invalid upon receipt unless we prove otherwise.
7.6 What errors are not our responsibility? We are not responsible for
you for defects in the following cases: 7.6.1 if the defect is in the product upon receipt and
Due to this error, a discount on the purchase price has been agreed,
7.6.2 an error has occurred
wear and tear on the product due to normal use or due to the nature of the product,
7.6.3 it is caused by you and arises from incorrect storage , incorrect
maintenance, your actions or mechanical
damage , all these conditions that do not correspond to the temperature,
dust, humidity, other environmental conditions, and is therefore directly our or the manufacturer's
specified (usually in the appendix / product label), or it is due to
legal requirements,
7.6.4 a product that is the customer's
edited and the error has arisen as a result of this edit,
7.6.5 use of the product in conditions that do not correspond to the temperature, dust, humidity,
chemical and mechanical environmental conditions that are directly attributable to the seller or
specified by the manufacturer, or due to legal requirements,
7.6.6 error has occurred due to external
as a result of an event beyond our control (e.g. a natural disaster).
7.7 What should I do to report a defect? To exercise your rights regarding defective products, please contact us via your user account at pelek.eu, based on which we will contact you and agree on the following:
You can also contact us directly at our email address.
7.8 Confirmation of receipt of complaint. After notification of the right to complaint
We will contact you within 2 business days.
The moment of reporting a complaint is the moment we receive the information from you.
about the product being complained about.
7.9 Return of the claimed goods to the seller. Goods
must be returned complete, undamaged (except for the claimed defect), ideally
in the original undamaged packaging so that we can comply with good
hygiene practices. To eliminate the error, we will take the goods at our own expense.
We will contact you to agree on the following procedures.
7.10 Confirmation. After receiving the claimed goods, we will send you a confirmation of receipt of the claim and its content to the email address you have chosen.
8. Complaints handling methods and resolution
8.1 What my rights are affected. You have
the right to demand the correction of any error that has occurred .
Depending on your preference, you can choose:
8.1.1 repair of the product; 8.1.2 delivery of a new product; or
8.1.3 delivery of the missing part.
This shouldn't be happening on your part.
unreasonably demanding request. If repairing the product causes us significant
difficulties or it is not a reasonable request considering the value of the product and the significance of the defect, we will inform you. We will also do the same if we assess your request
a new product is unreasonable considering the defect or value of the product.
8.2 In the case of
significant breach of the sales contract. If the error is significant
breach of the sales contract, you have the right
cancel the sales contract or demand
a reasonable discount on the purchase price of the product.
8.3 When is it possible to demand a refund of the purchase price? In some situations, it is possible to cancel the sales contract and demand a refund of the purchase price.
return. This is not possible if the product defect is not significant. What are the
Situations in which you can cancel the sales contract and demand a refund of the purchase price:
8.3.1 we refuse to remove a defect in the product
or we have not corrected this error within a reasonable time;
8.3.2 our notification or other circumstances indicate that the defect will not be rectified
within a reasonable time or without significant hardship to the buyer;
8.3.3 a product defect occurs
repeatedly; or
8.3.4 there is a material breach of the sales contract.
8.4 When is it still possible to claim a reasonable discount?
the purchase price? In some situations, you can still claim a reasonable
discount on the purchase price. This is not possible if the product defect is not significant.
What are the situations in which you can demand a reasonable discount on the purchase price?
8.4.1 we refuse to remove a defect in the product
or we have not corrected this error within a reasonable time;
8.4.2 our notice or other circumstances indicate that the defect will not be remedied within a reasonable time or without significant hardship to the buyer;
8.4.3 a product defect occurs
repeatedly; or
8.4.4 there is a material breach of the sales contract.
8.5 You must inform us how you wish to handle the complaint. Your
you must inform us which right of defective performance you have chosen, and this must be done
when reporting an error or immediately after reporting an error. After you have made your selection
you cannot change it without our consent; this does not apply if you insist
correcting a mistake that turns out to be irreparable.
8.6 Return of the original product. When processing a complaint, when a new product is delivered, you must return the original product,
(unless otherwise agreed). The customer cannot be required to deliver a new product (nor can he cancel the sales contract) if he cannot return the product in the condition in which it was received. This does not apply if you have used the product before the defect occurred.
or if the condition of the product has changed during the troubleshooting process. In addition, if through no fault of yours, the product cannot be returned in its original condition.
8.7 When does the complaint process end? The complaint process ends within 3 weeks of the incorrect exercise of rights , unless otherwise agreed.
8.8 Closing the complaint. If the product you are complaining about has been sent to us via a carrier, it will automatically be sent back to your address after the complaint has been processed.
together with confirmation of the date and manner of processing, including confirmation of the completion of the repair and the duration of the complaint,
possibly also the reason for rejecting the complaint.
8.9 Obligation when receiving claimed goods.
You must also check the completeness of the claimed goods upon receipt, in particular that the shipment contains everything it should contain. Subsequent claims will no longer be taken into account.
9. Protection of personal data
9.1 Personal data processing practices. For more information about what personal data we process, how, for what purpose and for how long, please see our privacy policies.
10. Force majeure
10.1 What is force majeure? For the purposes of these GTC, force majeure is any obstacle that arises beyond our control and prevents us from fulfilling our obligations if we cannot reasonably
assume that we could have prevented this obstacle or its consequences. Disclaimer
the effects are limited only to the time the obstacle to which these effects relate is in force.
11. Alternative Dispute Resolution
11.1 Legal dispute resolution. The legal resolution of consumer disputes arising from the sales contract is the responsibility of the Czech Consumer Protection Office, with its address at Štěpánská 567/15, 120 00 Prague 2, Business ID: 000 20 869,
website: https://adr.coi.cz/cs . Online Dispute Resolution Platform
at https://ec.europa.eu/consumers/odr
can be used to resolve disputes between the seller and the customer regarding the sales contract.
11.2 European Consumer Centre Czech Republic. European
consumer center Czech Republic with address Štěpánská 567/15, 120 00
Prague 2, website: https://evropskyspotrebitel.cz
is a contact point in accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumers and Regulation (EC) No.
2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
11.3 Complaints. Before you start
legal dispute resolution, we recommend contacting our email address shop@pelek.eu . We always try to resolve the issue first.
dispute amicably. Your complaint
processed no later than 2
working day (48 hours, this time may be extended due to working days and
due to public holidays, which are common in the Czech Republic).
12. Final section, including
applicable law and jurisdiction
12.1 Obligation to respect consumer rights. If
the provisions of these Terms of Use conflict with consumer protection legislation, the law takes precedence and we undertake to comply with it.
12.2 Invalid or ineffective provision of the VOP. If any provision of the VOP is or becomes invalid or ineffective, then
Instead of the ineffective provisions, a provision comes into force whose meaning is as close as possible to the ineffective provisions.
The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.
12.3 Legal order. If there is an international element,
We agree that our legal relationship shall be governed by the law of the Czech Republic, excluding any conflict of law provisions referring to another legal system. However, this choice of law shall not limit the consumer's protection under the provisions of the law of his/her country of residence. The parties agree that
expressly declare the application of the United Nations Convention on Contracts for the International Sale of Goods.
According to Article 6(2) of the Rome I Regulation, mandatory legal rules always apply,
which would be applicable without this clause.
12.4 Disputes and jurisdiction. The parties further agree that for the resolution of any disputes arising from the sales contract, which
international element, the courts at our place of domicile are always competent. This does not affect the rights of consumers under special legal provisions.
12.5 If we agree on different terms when concluding a sales contract. The provisions of the GTC are an integral part of the sales contract.
Deviating provisions from the General Terms and Conditions can be agreed upon in the sales contract. Deviating agreements
in the sales contract take precedence over the provisions of the General Terms and Conditions.
12.6 Necessity of reading the GTC in order to conclude a sales contract. Reading the GTC is voluntary, without reading them unfortunately
a trade agreement cannot be concluded.
12.7 Validity of the VOP . These VOP are valid from 01.01.2024 and supersede previous trading terms.