Complaints/Dispute Resolution

Czech Trade Inspection, address Štěpánská 567/15, 120 00 Prague 2, company ID: 000 20 869, website: https://adr.coi.cz/cs.

European Consumer Centre Czech Republic, registered address Štěpánská 567/15, 120 00 Prague 2, website

address: https://evropskyspotrebitel.cz, is the contact point for the European Parliament and

in accordance with Council (EU) Regulation No. 524/2013 on online dispute resolution and Regulation (EC)

no. 2006/2004 and the amendments to Directive 2009/22/EC (regarding online dispute resolution).

To resolve disputes between the seller and the customer regarding the purchase agreement, online dispute

dispute resolution platform at https://ec.europa.eu/consumers/odr.

In this context, we are obliged to direct you to our email address info@pelek.fi.

We always strive to resolve any disputes arising from our agreement through mutual agreement.