Complaints/dispute resolution

Czech Trade Inspection, with address Štěpánská 567/15, 120 00 Prague 2, Y-ID: 000 20 869, web address: https://adr.coi.cz/cs.

European Consumer Centre Czech Republic, with registered address at Štěpánská 567/15, 120 00 Prague 2, website address

address: https://evropskyspotrebitel.cz, is the contact point for the European Parliament and

in accordance with Council Regulation (EU) No 524/2013 on online dispute resolution for consumer disputes and amending Regulation (EC)

No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumers).

To resolve disputes between the seller and the customer regarding the purchase contract, online dispute resolution can also be used.

resolution platform at https://ec.europa.eu/consumers/odr.

In this context, we are obliged to direct you to our email address shop@pelek.eu .

We always strive to resolve any disagreements arising from our agreement by mutual agreement.